Refund policy
We hope you love your order from Little Lane Press, but if something isn’t quite right, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.
To be eligible for a return, items must be:
- unused and in their original condition
- returned in the original packaging
- accompanied by proof of purchase
To request a return, please contact us at:
Return instructions and the return address will be provided once your request has been approved. Please do not send items back without contacting us first, as unauthorised returns may not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival and contact us as soon as possible if:
- your item arrives damaged
- you receive the wrong product
- there is a fault with your order
We’ll do our best to resolve the issue quickly.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- sale items
- gift cards
- personalised or custom-made products unless faulty
Exchanges
If you would like a different item, the quickest option is to return the original product (once approved) and place a new order separately.
EU 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must still be unused, in their original condition and packaging, and accompanied by proof of purchase.
Refunds
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within approximately 10 business days. Please note that banks and payment providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: